Nordic Speaking Customer Service for Construction industry

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who possess a passion for construction and enjoy supporting customers with their inquiries. As a customer service representative, you will assist clients in navigating their needs while providing exceptional service in Nordic languages.

Key Responsibilities

• Manage customer inquiries related to construction services, project timelines, and product information via phone, email, and live chat in Nordic languages.
• Provide guidance on construction processes, service offerings, and available solutions.
• Assist customers with project-related questions, orders, and service modifications.
• Resolve customer complaints and concerns effectively to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with project managers and technical teams to provide accurate updates and solutions to clients.
• Stay informed on industry trends, construction codes, and company offerings to enhance customer interactions.

Requirements

• Fluency in Nordic languages (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the construction or related industry.
• Strong communication skills and the ability to effectively build relationships with clients.
• Excellent problem-solving abilities and a proactive approach to customer needs.
• Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is desirable.
• Flexibility to work varying shifts, including weekends and holidays as necessary.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...