Nordic Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is delighted to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals passionate about travel and dedicated to providing outstanding customer service. As a representative, you will assist clients with inquiries regarding travel accommodations, bookings, and tourism services, all while communicating effectively in Nordic languages.

Key Responsibilities

• Manage customer inquiries about hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Nordic languages.
• Provide detailed information on available services, promotions, and local attractions.
• Assist customers with reservation management, changes, cancellations, and special requests.
• Resolve customer complaints and issues with a courteous and effective approach.
• Document all interactions accurately in the CRM system for future reference.
• Coordinate with hotels and tourism partners to ensure seamless customer experiences.
• Stay informed about travel trends, destination updates, and company offerings to provide relevant information to customers.

Requirements

• Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
• Familiarity with customer service software and CRM applications is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...