Polish Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is excited to offer a remarkable opportunity for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and customer service. As a representative, you will assist clients in navigating IT products and services while providing outstanding support in Polish.

Key Responsibilities

• Manage customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Polish.
• Provide guidance and support to customers on product features, installation, and troubleshooting.
• Assist with account management, billing questions, and service upgrades.
• Resolve issues and complaints promptly while ensuring customer satisfaction.
• Document interactions accurately in the CRM system for seamless follow-up and reporting.
• Collaborate with technical teams to resolve complex issues and enhance the user experience.
• Stay informed about the latest technology trends and company offerings to provide relevant information to customers.

Requirements

• Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the IT industry.
• Strong communication and problem-solving skills with a technology-savvy mindset.
• Ability to manage multiple inquiries efficiently and prioritize tasks effectively.
• Proficiency in using customer relationship management (CRM) software and technical support tools.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...