Swedish Customer Support Consultant | Telecommunications Company - Athens

Mercier Consultancy MD is seeking a talented Swedish Customer Support Consultant to join our vibrant team in Athens, working with a leading telecommunications company. In this role, you will provide dedicated support to our Swedish-speaking customers, helping them navigate their telecommunications needs and enhancing their overall experience.

Key Responsibilities

• Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to telecommunications services, billing, and account issues.
• Handle complaints and technical problems with professionalism and efficiency.
• Document customer interactions accurately for quality assurance and feedback purposes.
• Collaborate with technical teams to address and resolve complex customer issues.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

• Fluency in Swedish (both spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer service or support roles, particularly in telecommunications, is preferred.
• Excellent communication skills and the ability to engage with customers positively.
• Strong problem-solving abilities and a proactive approach to customer support.
• Familiarity with customer relationship management (CRM) systems is desirable.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• A dedication to providing high-quality customer service and upholding company values.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• And Much More....