Polish Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to offer a new opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are committed to providing top-notch customer support. As a representative, you will assist clients with their inquiries and provide information about biotechnology products and services in Polish.

Key Responsibilities

• Respond to customer inquiries related to biotechnology products and services via phone, email, and chat in Polish.
• Provide detailed information on product specifications, usage, and benefits to assist customers in making informed decisions.
• Assist customers with order placement, processing, and tracking.
• Resolve issues and complaints in a timely and efficient manner, ensuring high customer satisfaction.
• Document customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to enhance the customer experience and address client needs.
• Stay current on industry trends and company offerings to provide relevant information to customers.

Requirements

• Fluency in Polish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the biotechnology or related sectors.
• Excellent communication and interpersonal skills with a scientific aptitude.
• Strong problem-solving skills and a detail-oriented approach.
• Ability to manage multiple tasks and inquiries effectively in a fast-paced environment.
• Familiarity with CRM systems and basic computer applications is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...