Italian Customer Care Agent | E-Commerce - Work Remote In Greece

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable.

Key Responsibilities

• Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
• Assist customers with order placements, product questions, and service requests.
• Maintain accurate records of customer interactions in our CRM system.
• Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
• Collaborate with various departments to address customer needs and enhance service delivery.
• Stay updated on product knowledge, promotions, and changes to the e-commerce platform.

Requirements

• Fluency in Italian (both written and spoken) is required; knowledge of English is beneficial.
• Previous experience in customer service, especially in e-commerce, is highly preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Proficiency in using CRM systems and customer support software.
• Comfort with technology and online communication tools is essential.
• A proactive and positive approach to problem-solving and customer engagement.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...