Italian Customer Support Agent | Courier & Delivery Services - Remote In Greece

Mercier Consultancy MD is seeking a dedicated Italian Customer Support Agent to join our team in the Courier & Delivery Services sector. This remote position is based in Greece and offers the opportunity to assist our valued Italian-speaking clients while working from home. As a Customer Support Agent, you will play a crucial role in ensuring a seamless experience for customers utilizing our delivery services.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and live chat platforms.
• Assist customers with inquiries about courier services, delivery timelines, and package tracking.
• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions and resolutions in our CRM system for future reference.
• Coordinate with logistics teams to manage customer expectations and address any service disruptions.
• Stay up-to-date with service offerings and company policies to provide accurate information and support.

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, particularly in the courier or delivery industry, is preferred.
• Strong communication and interpersonal skills with a focus on customer engagement.
• Excellent organizational skills to manage multiple inquiries simultaneously.
• Familiarity with CRM systems and customer service tools is advantageous.
• Ability to work independently and efficiently in a remote environment.
• A commitment to delivering top-notch customer service and problem-solving assistance.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...