Norwegian Customer Support Consultant - Athens

Mercier Consultancy MD is pleased to offer an exciting position for a Norwegian Customer Support Consultant in our Athens office. In this role, you will be the primary point of contact for our Norwegian-speaking customers, helping them with inquiries and ensuring an exceptional service experience in the process.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients through phone, email, and chat.
• Address inquiries related to products, services, and account issues or concerns.
• Resolve customer complaints with patience and professionalism.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to tackle complex issues and improve customer experience.
• Stay informed about the latest product offerings and updates to best assist customers.

Requirements

• Fluency in Norwegian (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer service or support roles is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Familiarity with customer relationship management (CRM) systems is desirable.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Dedication to providing high-quality customer service and satisfaction.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• And Much More....