Polish Customer Care Advisor - Remote In Greece

Mercier Consultancy MD is looking for a dedicated Polish Customer Care Advisor to join our team in a fully remote position based in Greece. In this role, you will serve as a vital point of contact for our Polish-speaking customers, ensuring they receive the support they need with professionalism and efficiency.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Polish.
• Assist customers with inquiries regarding products, services, and account management.
• Maintain accurate records of customer interactions, ensuring follow-up and resolution of issues.
• Effectively handle customer complaints, providing appropriate solutions or escalating as necessary.
• Work collaboratively with team members to ensure a seamless customer experience.
• Stay updated on product knowledge and company policies to serve customers effectively.

Requirements

• Fluency in Polish (written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication skills with a strong customer-focused mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with customer support software and CRM tools is advantageous.
• Proficient in using computers and online communication tools.
• A positive attitude, strong problem-solving skills, and a commitment to customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...