Customer Service with Irish - Work in Bulgaria - Fully paid relocation package

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Customer Service Representatives who speak Irish to work in beautiful Bulgaria. This role comes with a fully paid relocation package, making it easier than ever to embark on a new adventure while providing exceptional service. The ideal candidate will be passionate about customer support and ready to thrive in a multicultural environment.

Key Responsibilities

• Manage customer inquiries in Irish via phone, email, and chat, providing top-notch service and support.
• Assist customers with product information, troubleshooting, and service-related inquiries.
• Resolve customer complaints in a timely and professional manner, ensuring satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with other departments to enhance service delivery and improve customer experience.
• Stay informed about product updates and industry trends to provide accurate assistance.

Requirements

• Fluency in Irish (both written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer service is preferred.
• Strong communication skills and a commitment to delivering excellent customer experiences.
• Ability to resolve issues efficiently and professionally.
• Proficient in using CRM systems and standard computer applications.
• Willingness to relocate to Bulgaria and adapt to a new environment.
• Flexibility to work various shifts, including evenings and weekends when necessary.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...