IT Consultant - Foundation Support (m/f/d)

How you will make an impact? 

IT Solutions & Support provides reliable end-user assistance, ensuring smooth operations across all daily technical needs. The team also supports and coordinates IT-related projects and requests, offering structured guidance from planning to implementation. Additionally, IT Solutions & Support delivers comprehensive technical coverage for large-scale events, ensuring stable and efficient IT environments. 

Your Responsibilities: 

• Operate and improve the company’s server, endpoint, and cloud environments.
• Manage the full lifecycle of devices, including mobile devices via MDM.
• Ensure stable and secure network operations and remote access.
• Strengthen the security posture and ensure compliance with GDPR and internal policies.
• Deliver operational support via ITSM processes and tools.
• Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes.
• Lead small projects like migrations and rollouts from planning to completion.
• Document systems and processes clearly and keep knowledge bases up to date.
• Collaborate with IT teams and business units, communicating clearly and enforcing standards.