Job Overview
- Manage and supervise all store QA activities to ensure the process complying with Metro standards and local regulations, carry out the regularly statistical reports and analysis.
- Handle customer complaint/ quality incident / crisis management, take follow up and participate the process (crisis identification, customer complaint, product returned, product recall)
- Coordinate with the Store QA Executive/Manager, Authority Agencies, Stores, and other the relevant people to plan and conduct training on food safety, quality & legality aspects
- Check and strengthen the implementation of self-control and HACCP system in store
- Monitor the implementation of product monitoring program and labelling system together with other relevant QA specialists
- Improve stock correction related to quality area in store together with other relevant QA specialists.
- Establish the relevant SOP to ensure the compliance with company standards and maintain accurate QA records, audit reports, and training documentation.
- Conduct regular audits or unplanned inspection at store, area to define the root cause of any quality issue and propose the improvement plan.
- Commit to self-developments and enrichment of the knowledge and skills by planning and attending agreed training courses
- Stay updated with changes in local and international food safety, hygiene, quality regulations and ensure timely implementation of new compliance requirements in-store.
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