Job Overview
- Manage and organize the delivery to be made to customers/client in right quantity and specification.
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with satisfactory customer service.
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it.
- Ensure required productivity of delivery vans.
- To handle and coordinate customer complaints regarding delivery issues.
- Promote the product and sales of own brand.
- Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
- Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
- Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
- Review and approve all the operational activities of team members that include pickers, loaders and delivery boy.
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