Project Coordinator (Media Option, Thailand)

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.

We are looking for an ambitious Project Coordinator who will play a crucial role in fostering the relationship with Clients.

What You’ll Do:

• Respond to customer queries in a timely and accurate way via phone, live chat, and Line official account

• Handle client questions and complaints 

• Support the internal communication from Pepsi team via Line open chat

• Review the user’s point collection and redemption

• Proceed with point collection for non-app users

• Cooperate with suppliers for reward purchase

• Cooperate with customers on reward delivery processes

• Keeping track of quantity and delivery times

• Resolving any arising problems or complaints

• Cooperate with courier companies if any unsuccessful delivery issues occur

• Responsible for reporting/generating data on a regularly scheduled and ad hoc basis as requested by colleagues and other partners