Technical Account Manager (Growth & Adoption Focus)

We are seeking a technically strong, customer-facing Technical Account Manager (TAM) to drive platform adoption, workload expansion, and customer success across Mirantis’ hybrid-cloud solutions.

This role is ideal for someone who has successfully grown adoption and technical footprint within an existing book of customers, combining technical depth with customer relationship management and strategic influence.

You will act as a trusted advisor and advocate, helping customers maximize value from Mirantis technologies — including Kubernetes, OpenStack, virtualization, and modern application architectures — while proactively identifying opportunities to expand use cases and increase platform utilization.

Key Responsibilities

• Serve as the primary technical contact and advocate for assigned enterprise customers, ensuring operational excellence and strategic alignment.

• Drive customer growth and adoption by identifying and enabling new workloads, integrations, and use cases within the customer’s environment.

• Proactively manage a book of assigned customers, tracking engagement, adoption trends, and expansion opportunities.

• Analyze customer solutions holistically, identify technical or process gaps that hinder adoption or efficiency, and drive utilization growth through consultative engagement and actionable guidance.

• Conduct regular on-site and virtual customer engagements, including architecture reviews, enablement sessions, and roadmap discussions (travel up to 25% required).

• Partner with customer DevOps and application teams to map workloads effectively across Kubernetes, OpenStack, and virtualization platforms.

• Lead technical enablement and lifecycle management, ensuring environments are secure, current, and optimized for performance.

• Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle and influence roadmap decisions.

• Develop and maintain customer success and adoption plans, with measurable milestones tied to usage growth and business outcomes.

• Participate in Quarterly Business Reviews (QBRs) and strategy sessions, showcasing technical value delivered and proposing next-phase adoption initiatives.

• Support incident management and escalation processes as a trusted technical liaison, ensuring strong communication and resolution outcomes.