Service Delivery Manager

Mirantis is adding a Service Delivery Manager to our team! We are seeking a Service Delivery Manager to help customers unlock the full potential of our solution.  These solutions include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. 

As a Service Delivery Manager (SDM), you will act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. A SDM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals

Mirantis’ Customer Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis Customer Success team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities

• Serve as the primary point of contact, building and maintaining deep relationships with both technical (e.g., engineers, architects) and non-technical stakeholders

• Collaborate closely with various Mirantis teams to ensure growth and increased footprint. 

• Be the customer’s voice in Mirantis and provide feedback to internal teams

• Ensure that the customer experiences an easy onboarding process of our service and drive platform growth and strategic adoption.

• Monitor Key Performance indicators (KPIs), and act as the primary escalation point to ensure swift resolution of critical issues.

• Manage your workload properly to make sure customer requests and issues are tracked and handled in a timely manner.

• Occasionally be on call during weekends and holidays.