Technical Account Manager (Technical Service Delivery) - remote in the US

This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.

This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth.

You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.

How success is measured

• Strong SLA performance and a measurable reduction in escalations.
• High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance.
• Fewer repeat incidents through proactive, systemic platform improvements.
• Increased client confidence and effective adoption of Mirantis platforms.
• Clear, actionable outcomes delivered in QBRs and strategic account sessions.