Senior AI Infrastructure & Platform Operations Engineer (remote in the US)

Our organization is establishing an Americas-based AI Infrastructure & Platform Operations unit dedicated to the management of expansive AI ecosystems utilizing NVIDIA GPU acceleration, high-speed interconnects, Kubernetes, and bleeding-edge platform frameworks.

This team maintains the reliability, efficiency, and architectural integrity of vital AI service platforms across a global datacenter footprint. Positioned at the nexus of core infrastructure and network engineering, you will sustain the high-performance environments essential for contemporary AI application suites.

This position offers the chance to engage with pioneering AI hardware while driving the development of automated operational capabilities via the k0rdent AI platform.

Responsibilities

Technical Operations & Service Reliability

• Lead the investigation and resolution of complex infrastructure, networking, and platform-related incidents.

• Act as a senior escalation point for operational teams during critical service-impacting events.

• Support large-scale NVIDIA GPU infrastructure and high-performance networking environments.

• Troubleshoot complex Linux, Kubernetes, networking, storage, and hardware-related issues.

• Analyze platform performance, capacity, stability, and reliability trends to proactively identify risks.

• Lead root cause analysis activities and drive long-term corrective actions.

• Collaborate with engineering teams, hardware vendors, and datacenter personnel to resolve complex technical challenges.

• Participate in major incident management and service restoration activities.

Platform Operations & Engineering

• Provide technical leadership for Kubernetes platform operations and supporting infrastructure services.

• Drive improvements in platform reliability, observability, monitoring, and operational processes.

• Identify opportunities to automate repetitive operational activities and improve operational efficiency.

• Contribute to operational readiness reviews, infrastructure changes, upgrades, and service introductions.

• Support the adoption and operation of AI-powered infrastructure services and operational capabilities through k0rdent AI.

• Evaluate emerging technologies and operational practices to improve service delivery and platform resilience.

Technical Leadership

• Mentor and support AI Infrastructure & Platform Operations Engineers.

• Share technical knowledge through documentation, training sessions, and operational reviews.

• Develop and maintain operational standards, runbooks, troubleshooting guides, and best practices.

• Help define operational processes, escalation paths, and service reliability standards.

• Act as a trusted technical advisor during operational planning and service improvement initiatives.