eCommerce Business Analyst & Project Coordinator (remote in Uzbekistan)

Channel Operations

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness.

• Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.

• Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.

• Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.

Project & Delivery Coordination

• Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements.

• Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.

• Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.

• Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.

• Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.

Business Analysis

• Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.

• Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.

• Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions.

• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.

Reporting & Cross-functional Collaboration

• Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics.

• Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.

• Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data requirements.

• Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.

• Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.