Conversational AI Designer

We are seeking a skilled and collaborative Conversational AI Developer to join our team focused on IVR modernization and migration to next-gen voice IVR / bots. This role involves designing, developing, and integrating platforms like Google Dialogflow/ Amazon Connect. You will work closely with cross-functional teams to ensure seamless transitions from legacy IVR systems to modern, AI-powered solutions

Responsibilities:

• Design and develop conversational experiences using Dialogflow CX/ES.
• Build and maintain backend services, integrations using Python, Node.js, or JavaScript.
• Implement NLP and ML models using industry-standard libraries and frameworks.
• Develop and optimize prompts for natural and effective user interactions.
• Integrate bots with external systems via RESTful APIs, webhooks, and middleware.
• Collaborate with Dev, QE, and support teams to ensure smooth IVR-to-bot migration and end-to-end testing.
• Monitor and troubleshoot production issues using tools like Cloud Logging, CloudWatch, and DynamoDB.
• Contribute to the design of scalable, secure, and maintainable bot architectures.