Genesys Cloud CX Integration Engineer

The Genesys Cloud CX Integration Engineer will be responsible for designing, implementing, and maintaining integrations between Genesys Cloud CX and external enterprise systems, CRM integrations (Salesforce, Microsoft Dynamics 365, etc). This role combines hands-on technical expertise with solution design capabilities - ensuring seamless data exchange, stability, and performance across multiple customer environments. The ideal candidate is a technically skilled engineer who understands both the Genesys Cloud ecosystem and the broader customer engagement architecture.

Responsibilities:

• Design and implement integration flows between Genesys Cloud CX and CRMs (Salesforce, MS Dynamics 365, etc), as well as other third-party systems.
• Configure and optimize CRM integrations, including data synchronization, campaign automation, and API-based event handling.
• Develop and maintain middleware components (APIs, web services, data connectors) required for integration.
• Ensure scalability, reliability, and security of data exchange between systems.
• Collaborate closely with Functional Analysts and Business Analysts to validate integration requirements and architecture alignment.
• Conduct end-to-end integration testing, troubleshoot complex issues, and perform performance tuning.
• Document integration logic, dependencies, and maintenance procedures.
• Stay updated on new Genesys Cloud CX features, API enhancements, and CRM integration capabilities.