Junior AI Engineer / Data Scientist

Join a global leader in cloud contact center technology, delivering innovative solutions that help enterprises worldwide provide seamless, personalized, and delightful customer experiences. You’ll be part of a team where your work directly contributes to improving AI-driven interactions used by global clients.

About the Role:

We are building a new AI Deployment Engineering Team to bridge Professional Services and Product Engineering. This team focuses on developing customer-facing AI solutions, customizing features to client needs, and creating reusable templates that can be deployed across multiple clients.

As a Junior AI Engineer / Data Scientist, you will gain hands-on experience with NLP, machine learning, and AI systems while working closely with experienced engineers, conversation designers, and consultants. This is a unique opportunity to join a team from the ground up and grow your technical and client-facing skills.

Responsibilities:

• Assist in developing and improving AI chatbots and virtual agents using real conversational data.
• Prepare, clean, and analyze text data to support NLP and ML models.
• Test AI agents and propose ways to improve performance and accuracy.
• Collaborate with engineers, conversation designers, and consultants to implement solutions.
• Support the creation of reusable templates and generic solutions for multiple clients.
• Communicate with internal teams and, occasionally, clients to clarify requirements or share progress.
• Stay up-to-date with emerging AI and NLP techniques and tools.