Release Training Engineer

We are looking for a Release Train Engineer to manage Omni Channel telephony projects and ensure successful project delivery across systems, applications, and cross-functional teams. This role requires strong project management expertise, stakeholder coordination, risk management, and process improvement capabilities to ensure projects are delivered on time, within scope, and with high quality standards.

Responsibilities

• Manage Omni Channel and telephony projects from planning through successful delivery
• Coordinate projects involving systems integration and data architecture
• Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met
• Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution
• Organize and lead recurring status meetings, track action items, and provide regular project updates
• Identify project risks proactively and drive mitigation plans to avoid delivery issues
• Maintain and update project documentation, business flows, retrospectives, and status reports
• Communicate project progress, risks, and technical details effectively to both business and technical stakeholders
• Drive process improvements and ensure adherence to organizational standards and best practices