Senior DevOps Engineer

We are looking for a Senior DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows.
In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers.
The Senior DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset.

Responsibilities

• Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
• Support production deployments, environment configuration, and release activities
• Manage day‑to‑day operations of high‑availability IVR and voice platforms
• Monitor system health, performance, and availability using logs and metrics
• Respond to and participate in production incident investigation and resolution
• Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Participate in on‑call rotations and off‑hours production support as required
• Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning