Conversational Designer

We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels.

Responsibilities

• Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES.
• Create intents, entities, utterances, contexts, and dialogue management strategies.
• Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences.
• Optimize bot performance through continuous training, testing, and analytics review.
• Design fallback handling, error recovery flows, and escalation journeys to live agents.
• Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions.
• Conduct user testing and improve conversation flows based on customer interactions.
• Maintain conversational design documentation and best practices.
• Support multilingual and omnichannel conversational experiences where required.