Paralegal Operations, Territory Lead

Modern Family Law, a rapidly expanding national family law firm, is seeking an experienced and innovative Paralegal Operations, Territory Lead to assist in supporting paralegals in our Washington and California offices.  Modern Family Law offers competitive compensation, a wide range of benefits, and a culture built on family values.  This role is hybrid, but the Paralegal Operations, Territory Lead, must reside in Washington State. 

The Paralegal Operations, Territory Lead serves as a subject-matter expert for the Washington and California territories and works directly under the Paralegal Operations Manager to ensure state-specific compliance, streamline workflows, and maintain operational consistency across offices. 

This role blends hands-on paralegal expertise with territorial oversight, acting as a bridge between Paralegals and Managing Attorneys. The Paralegal Operations, Territory Lead assists in managing day-to-day operations, onboarding, training, and process optimization, while supporting the Paralegal Operations Manager in implementing firmwide standards. 

Responsibilities include: 

Territory Oversight & Leadership 

• Serve as the territory lead and subject-matter expert for Washington and California, ensuring compliance with all state-specific e-filing and local court procedures. 

• Provide daily operational oversight to Paralegals, including workload coordination, attendance monitoring, and approval of timesheets and PTO. 

• Partner with the Paralegal Operations Manager and Managing Attorneys to align paralegal resources, case assignments, and territory priorities. 

• Collaborate with Attorneys and Paralegals to facilitate case progress and ensure consistent workflow across offices. 

• Serve as the first line of support for paralegal inquiries, escalating complex matters to the Paralegal Operations Manager as needed. 

• Conduct periodic quality reviews of paralegal work to ensure accuracy, compliance, and adherence to firm standards. 

Process Management & Compliance 

• Maintain and oversee e-filing accounts and subscription-based platforms (e.g., FamilySoft, Westlaw, Clio) for Washington and California. 

• Monitor compliance with state and local filing standards, timelines, and procedural rules. 

• Assist in documenting and updating territory-specific workflows and policies in alignment with firmwide SOPs. 

• Partner with the Paralegal Operations Manager and HR to promote adherence to firm policies, ethical standards, and state regulations. 

Team Development & Training 

• Support the recruitment, onboarding, and training of new Paralegals in the assigned territories. 

• Provide coaching, feedback, and informal performance guidance to foster growth and consistency. 

• Collaborate with Learning & Development and the Paralegal Operations Manager to identify and address training needs and skill-building opportunities. 

Operational Excellence & Collaboration 

• Act as a liaison between Paralegals, Managing Attorneys, and firm leadership to ensure case readiness and efficient communication. 

• Identify operational gaps and recommend territory-specific process improvements to enhance performance and consistency. 

• Assist the Paralegal Operations Manager with data collection, performance reporting, and resource planning for the assigned region. 

Firm Leadership & Culture  

• Uphold firm values of integrity, accountability, and empathy.  

• Partner with firm leadership to continuously improve workflows, compliance practices, and overall client experience. 

Position Requirements: 

• Modern Family Law operates as a remote-first firm; however, this position is considered “hybrid”. While most responsibilities can be performed remotely, the role requires the ability to work from the office or appear in person as business needs arise. All employees are expected to maintain a professional home workspace with a reliable internet connection and to be available during normal business hours. 

• Five (5) or more years of experience as a Paralegal, including at least two (2) years in a leadership, mentorship, or operational support capacity within a family law practice. 

• Experience working with multiple attorneys in a law firm setting. 

• Exceptional writing, communication, and organizational skills with strong attention to detail. 

• Proficiency in e-filing with county courts. 

• Ability to manage multiple priorities with a client-focused mindset. 

• Experience using practice management or document management software (e.g., Clio, NetDocs, FamilySoft, or comparable platforms). 

• High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, PowerPoint; Adobe; and Zoom Conferencing Technology. 

Skills and Competencies: 

• Professional communication skills to interact effectively with all levels of staff. 

• Proactive, detail-oriented, and capable of managing multiple priorities independently. 

• Strong organizational skills and the ability to deliver under tight deadlines. 

• Flexibility to adapt to shifting priorities and emergent issues. 

• Ability to work evenings or weekends as necessary. 

Requirements

Education and Certification Requirements: 

 Per the California Business and Professions Code § 6450, a Paralegal shall possess at least one of the following: 

• A certificate of completion of a paralegal program approved by the American Bar Association (ABA); 

• A certificate of completion of a paralegal program at, or a degree from, a postsecondary institution that requires the successful completion of at least 24 semester (or equivalent) units in law-related courses and that has been accredited by a national or regional accrediting organization or approved by the Bureau for Private Postsecondary and Vocational Education; 

• A baccalaureate or advanced degree in any subject, plus a minimum of one year of law-related experience under the supervision of an attorney who has been an active member of the State Bar of California (or who has practiced in the federal courts of this state) for at least the preceding three years, accompanied by a written declaration from that attorney stating the person is qualified to perform paralegal tasks; or 

• A high school diploma or general equivalency diploma, plus a minimum of three years of law-related experience under the supervision of an attorney who has been an active member of the State Bar of California (or who has practiced in the federal courts of this state) for at least the preceding three years, accompanied by a written declaration from that attorney stating the person is qualified to perform paralegal tasks. This experience and training must have been completed no later than December 31, 2003. 

Mandatory Notices for Applicants: 

ADA Compliance: Candidates must be able to perform the role with or without reasonable accommodation. Requests for accommodation should be made to the Director of People & Culture in advance. 

Compensation and Benefits:  Salary Range: $95,000-$115,000, adjusted for experience, location, and job-related factors.This range is a reasonably reliable estimate of the base salary that this individual is expected to receive.    Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program.  Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. Commuter and transit benefits may be available in some locations. 

Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work from Anywhere -- eligible after 6 months.