Team leader Customer care

About Monizze

We are on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centred salary solutions.

To keep scaling smartly and securely, we’re strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction

Your advantages first

💪 Your purchasing power is optimised – the motto is true for clients & employees
🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
🚙 A mobility budget
🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
👪 Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
🏠 Homeworking opportunities and overall flexibility
🧳 A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

Your Mission

As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. You ensure a smooth, professional, and personal service experience that strengthens customer trust and satisfaction. In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues.