E-Commerce Merchandiser

About the role:

This is a hands-on role balancing day-to-day execution with strategic thinking. You’ll work closely with the organisation to resolve customer-facing issues, optimise product pages, and improve the overall patient journey. Alongside this, you’ll use data to identify trends, improve conversion, and support commercial initiatives such as promotions, upselling, and product discovery.

You don’t need prior healthcare experience, but you do need a strong e-commerce mindset and a curiosity to understand customer behaviour and what drives conversion.

Key responsibilities:

• Own and maintain product content across CMS and Shopify (copy, imagery, pricing, metadata, categorisation)

• Monitor and resolve customer-facing issues in collaboration with Patient Support & Marketing

• Conduct regular product audits to ensure accuracy, compliance, and optimisation

• Analyse customer behaviour and performance data (GA4) to improve discovery and conversion

• Identify friction points in the user journey and implement improvements

• Plan and execute merchandising strategies for promotions and campaigns

• Optimise navigation, filters, search functionality, and product visibility

• Identify upsell and cross-sell opportunities based on customer behaviour and product relationships

• Support creation of patient-facing content (guides, FAQs, videos, leaflets) with internal teams

• Collaborate cross-functionally with Product, Marketing, Pharmacy, and Operations

• Report on merchandising performance, trends, and opportunities

Qualifications, skills and experience:

• 2–5 years’ experience in e-commerce merchandising or a similar role

• Experience managing large product catalogues (100+ SKUs) within a CMS or e-commerce platform

• Strong working knowledge of Shopify (headless CMS experience a plus)

• Experience using GA4 or similar analytics tools to track user behaviour and performance

• Solid understanding of conversion optimisation, customer journeys, and merchandising strategy

Skills & attributes:

• Analytical and data-driven, able to translate insights into action

• Highly detail-oriented with strong operational discipline

• Strong communicator, able to work cross-functionally and influence decisions

• Customer-focused mindset with a strong understanding of user behaviour

• Self-starter who is comfortable with ambiguity and problem-solving

• Able to balance hands-on execution with strategic thinking

• Comfortable working in a fast-paced, scale-up environment

Nice to have:

• Experience in healthcare, pharmacy, or regulated environments

• Familiarity with tools like Figma, Canva, or similar

• Exposure to SEO and on-site optimisation

• Experience with tools like Hotjar, Contentsquare, etc.

What we offer:

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays

• Pension Matching: Up to 5% employer matching contributions

• Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more

• Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact

• Enhanced Maternity & Paternity Leave

About Us

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.

As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.