Flight Representative Manager (Long Island)

A DAY IN THE LIFE

• Lead, train and develop the Flight Representative team by setting clear expectations, recognizing strong performance and addressing issues proactively.
• Build and sustain strong, trust-based relationships with ACS Private Jets teams.
• Design and deliver structured training, onboarding programs and operational standards
• Develop and maintain training checklists, onboarding guides, and clear “what to do and what not to do” standards to support representative professionalism and performance.
• Provide hands-on operational support before, during and after flights. 
• Continuously refine training processes to improve service quality, reduce errors, and strengthen the overall capability of the Flight Representative team.
• Lead strategic projects to support the growth of the Flight Representative department across the U.S. and Canada,
• Act as the primary escalation point during live operations and develop FBO relationships nationwide.
• Oversee the maintenance of accurate monthly records and reporting on Flight Representative coverage across the U.S. and Canada
• Strengthen collaboration with Jet Card Managers to ensure consistent execution, reliable communication, and a high-quality experience for Jet Card clients.
• Follow company procedures methodically to safeguard both ACS and its clients.