Junior Customer Success Manager

About the role

As a Junior Customer Success Manager at MOZN, you will support the successful onboarding, adoption, and ongoing engagement of a defined set of customers. You will work closely with Senior CSMs, Onboarding, Support, and Sales to ensure customers receive consistent communication, timely support, and clear guidance throughout their lifecycle. 

This role is ideal for candidates building their Customer Success career, with strong customer orientation, communication skills, and a desire to grow into more strategic account ownership over time. 

What you'll do

Customer Engagement & Support 

• Act as a day-to-day operational point of contact for assigned customers under guidance from a Senior CSM 

• Support onboarding activities such as scheduling sessions, tracking milestones, and following up on action items 

• Ensure customers understand next steps and available resources 

• Coordinate with Support and Onboarding teams to resolve issues and track progress 

Customer Health & Reporting 

• Maintain accurate customer data in Salesforce (account status, health notes, next steps) 

• Monitor basic health indicators such as onboarding status, usage trends, and open support tickets 

• Escalate risks or concerns to Senior CSMs early 

• Support preparation of customer updates and internal reports 

Adoption & Enablement 

• Assist with customer training sessions and enablement activities 

• Share product updates, documentation, and best practices with customers 

• Encourage adoption of core FOCAL functionality 

Success Indicators 

• Accurate and timely updates in Salesforce 

• Smooth onboarding coordination and milestone tracking 

• Clear, professional customer communication 

• Early identification and escalation of customer risks 

• Growing understanding of customer KPIs and health signals 

Qualifications

• 1–3 years of experience in Customer Success, Account Support, Operations, or client-facing roles 

• Strong communication and organizational skills 

• Customer-first mindset and high emotional intelligence 

• Willingness to learn structured Customer Success processes and tools 

• Experience with CRM tools (Salesforce preferred) 

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space. 

• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. 

• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best 

• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI. 

• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.