Customer Technical Support Analyst

About the role

We are looking for a Customer Technical Support Analyst to serve as a technical point of contact for our customers. This role is ideal for an early-career professional with a strong technical foundation who enjoys problem-solving, working with APIs, and collaborating across Product and Engineering teams to deliver an excellent customer experience. 

What you'll do

• Act as the first technical point of contact for customer inquiries, incidents, and product-related questions.  
• Troubleshoot and resolve technical issues by analysing logs, API requests/responses, and system behavior.  

• Support customers with API integrations, including authentication, request structure, and error handling.  

• Clearly explain technical concepts to both technical and non-technical stakeholders.  

• Collaborate with Product and Engineering teams to escalate bugs, clarify product behavior, and relay customer feedback. 

• Develop and maintain internal and external documentation such as FAQs, troubleshooting guides, and API usage notes.  

• Contribute to improving support processes, tooling, and customer-facing workflows. 

Qualifications

• Bachelor’s degree in a STEM field (Computer Science, Engineering, Information Systems, or equivalent).  
• 0–2 years of experience in a customer support, technical support, or similar role.  

• Basic to intermediate understanding of APIs (REST concepts, HTTP methods, authentication). 

• Experience working with API documentation tools (e.g., Swagger, Postman). 

• Familiarity with product design concepts and how customer-facing features translate into technical functionality.  

• Excellent written and verbal communication skills, with the ability to tailor explanations to different audiences. 

Benefits  

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space. 

• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. 

• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best 

• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI. 

• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.