IT Support Intern

About the role

We are looking for an IT Support Intern who will be the initial point of contact for any end-users who want technical assistance. You will work closely with the IT team to provide technical support to employees, troubleshoot issues, and maintain hardware and software systems.

What you'll do

• Act as the first line end user support.
• Receive and handle support tickets on the IT service management system
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Assist with the installation, configuration, and maintenance of hardware and software systems, including operating systems, productivity applications, and security tools.
• Assist with the maintenance of IT-related systems and data, including user accounts, security groups, and access controls.
• Participate in the development of IT policies and procedures, and assist with the documentation of IT-related processes in the Knowledge base.
• Responsible for setting up and maintaining accessories and peripherals such as printers, monitors, and A/V systems
• Assist with inventory management and tracking of consumables.
• Communicate technical information to non-technical users in a clear and concise manner.

Qualifications

• Bachelors or Diploma Degree in computer science, information technology, or a related field.
• Familiarity with operating systems such as Windows 10/11 and MacOS, and productivity applications such as Microsoft Office and Google Suite.
• Basic knowledge of computer networks.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and provide technical support to non-technical users.

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining an incredibly exciting technology company in the region.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• You will enjoy flexible working conditions and a generous compensation package that is aligned with individual and company performance.