IT Technical Support Analyst

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Responsibilities:

• Provide high-quality technical support via phone, in person, or online
• Troubleshoot and resolve hardware/software issues promptly
• Meet SLA targets and ensure user satisfaction
• Maintain and update support tickets regularly
• Assist users in effectively using systems and tools
• Monitor system performance and perform routine audits
• Handle IT housekeeping and shared resources
• Collaborate with internal teams and external partners
• Follow IT policies, procedures, and security standards

Requirements

• Solid understanding of I.T systems and infrastructure;
• Experience with ticketing/logging systems;
• Excellent skills covering IT areas such as: VoIP, Networking, VPN, RDP, Lan Protocols (TCP/IP), Patching, etc...;
• Proven experience with operating systems: Microsoft O/S, iOS, MacOS, Linux;
• Self-motivated, reliable, and detail-oriented.

Benefits

• Opportunity to gain valuable experience in an international, tech-focused environment
• Stable employment with long-term growth opportunities within
• Supportive team culture and access to continuous learning
• Cafeteria: net monthly 28,000 HUF SZÉP card allowance