Warranty Coordinator

You will be responsible for the following:

• Warranty Support for Customers

  • Support Retailers on Warranty questions and warranty reimbursement queries
  • Support Retailers and internal departments on system-related Goodwill queries
  • Perform the annual Warranty Labour Rate Review
  • Support RVC introduction and deliver audit support where required

• Communication to Customers

  • Drive and moderate the Warranty Communities
  • Create Warranty content such as Warranty Hints & Tipps or Newsletter
  • Share and maintain the Rule ID Search list for Retailers
  • Prepare and perform Retailer Round Table (2 times p.a. for EU Markets)
  • Prepare and perform monthly Retailer Touchbase Calls for EU Markets

• Projects for Customers

  • Warranty Accreditation
  • Warranty & Service Evolution
  • Warranty SharePoint Light
  • Support Retailer Direct Submission
  • Warranty Ticket System
  • Warranty GWM Simplification
  • Update & maintain Late Claim and RVC Joker