Fixed Operations Field Specialist

Why Join Us?

At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.

Make a Difference

As a Hyundai Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact.

By analyzing:

• Current capacity and workflow
• Technician mix
• Customer experience

You’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.

What You’ll Do

• Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
• Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
• Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.
• Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.