Retail Engagement Center Consultant (German Speaking)

Elevate Your Career in Automotive Aftersales!

Are you a technical expert with a passion for helping others? Do you thrive in problem-solving and delivering top-tier support? Join our team and play a crucial role in shaping the retailer experience!!
 

About the Role

As Retail Engagement Center Consultant, you will be the first contact for authorized service partners in aftersales topics—supporting retailers with technical inquiries, warranty assessments, and systems support. Your expertise and dedication will ensure outstanding service delivery, helping retailers resolve requests efficiently and successfully.

Key Responsibilities:

Retailer Support & Case Ownership

• Provide accurate technical advice and solutions via ticketing systems or other communication platforms in the retailer’s local language.
• Manage enquiries with full ownership, ensuring resolution or escalation within defined lead times.
• Maintain professional communication with retailer personnel at all levels.

Technical Support

• Analyze retailer requests and identify key technical or diagnostic issues.
• Deliver precise technical assistance to support retailers in resolving concerns.
• Proactively follow up on existing cases and escalate complex issues.
• Act as a field engineer, providing retailer on-site support when required.

Warranty Support

• Assess and follow up on retailer warranty claims and pre-authorizations submitted electronically.
• Process non-warranty claims, including roadside assistance provider claims and retailer claims for service packages.
• Ensure necessary documentation is properly managed to support claims efficiently.

Aftersales Process Support

• Respond to workshop process inquiries from retailers.
• Guide retailers on where to find important documentation and information.
• Provide consultation on warranty and policy processes, including claims and pre-approvals.
• Assist in market activation of OEM field measures and related processes.

Systems Support

• Manage user access for aftersales systems.
• Address inquiries on system features and functionalities.
• Troubleshoot system malfunctions, escalating to IT support when needed.
   

Working Pattern:

40 hours per week, Monday to Friday (8:30 – 17:00)
Flexible working environment, including work-from-home days

What We Offer:

Relocation Package available for candidates outside of Hungary
Regular training & access to career progression opportunities within a global network
Regular social events and a vibrant team atmosphere
Modern office in Budapest – a professional yet relaxed working environment
Extensive onboarding program to ensure success in your role

Join us and make an impact in the world of automotive aftersales! Apply now and become a key part of our team.