Warranty Claim Assessor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review warranty documentation for the purpose of validating dealer warranty claims
• Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims
• Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor
• Track status of a claim under review from submission through completion
• Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service
• Escalate unresolved issues to manager
• Track claim payment system for potential issues and review by Client’s claim systems team
• Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network
• Validation of requests for repairs by the dealer network
• On-site at customer offices close to Jacksonville, FL airport.

WORK ENVIRONMENT

Office environment

• The noise level in the work environment is usually moderate

Monday – Friday; regular office hours