Technical Content Researcher

The Technical Content Researcher is responsible for creating technical content for the development team to meet client standards, carry out reviews , ensuring compliance with the agreements established with the client.

Assess designated businesses current processes, activities and cultures to prioritize areas for improvement

• Design and develop a structured technical training to deliver real and sustainable improvements in processes, communication and teamwork to deliver improved customer satisfaction and right first-time repairs.
• Work with SME’ to find technical content that fits the development of training modules.
• Design a range of training modules.
• Ensure standards are met for training material, student guides, and literature, are properly created
• Collaborate with subject matter experts and internal stakeholders to gather up-to-date information on products, technologies, and industry trends 
• Create engaging and interactive training materials, including presentations, videos, demonstrations, and hands-on exercises
• Stay up to date with advancements in technology to continuously improve training content and delivery 
• Collaborate with team members to identify training needs, develop training content documents, and create effectiveness of training programs 
• Attend factory or brand-led events as a representative of the Client and MSX International ranging from Train the Trainer events to Product Launches  
• Attend technical meetings with the client
• Report results to the Project Manager and to the client on the status of the project.
• Deliver improvements in several Key Performance Indicators
• Build a close working relationship with technical content and design team.