Automotive Diagnostics & Warranty Specialist

As an Automotive Diagnostics & Warranty Specialist, you will be the key contact between dealers and the manufacturer in case of product-related errors and in contributing to find the solution. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer’s systems and database. In this role you will also support warranty claim management, including PDI related claims.

We are looking for automotive technical experts with good customer service and communication skills.

As part of the role, the Automotive Diagnostics & Warranty Specialist will:

• Provide expert support in diagnosing complex technical issues, and help dealer networks find quick and effective solutions, including warranty-related assessments
• Work closely with workshop technicians and dealership teams, supporting repair processes by giving clear guidance through defined communication channels
• Use hands-on workshop experience to contribute to solution development across the full product range, while acting as a key link between the manufacturer and dealer network