Business Operations Specialsit (Client-Facing)

Role Overview 

The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM). Based on-site at client three days per week, you will support client’s management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity.  

This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders—translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network. 

Key Responsibilities 

Client's Stakeholder Support & Relationship Management 

• Serve as a day-to-day point of contact for client’s management team for requests tied to all programs 

• Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics). 

• Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early. 

Ad-Hoc Request Ownership (Speed + Quality) 

• Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls. 

• Translate ambiguous asks into clear requirements, timelines, and outputs—then deliver on time with exceptional quality. 

• Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards. 

Strategy Meeting Capture & Follow-Through 

• Participate in client's strategy meetings and working sessions; capture decisions, action items, owners, and deadlines. 

• Convert meeting outcomes into polished summaries, action plans, and follow-up communications. 

• Track progress against commitments and proactively drive closure on open items. 

Reporting, Insights & Storytelling 

• Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight. 

• Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries. 

• Ensure reporting is stakeholder-ready for both internal client audiences and external/dealer-facing communication as needed. 

Work Location / Schedule 

• Full-time position. 

• Required to be on-site at client's three (3) days per week (remaining days hybrid/remote as aligned with business needs).