Mobile Service Field Specialist

Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you. 

• 50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.  

• 25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.  

• 25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field. 

Roles & responsibilities 

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping. 

• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives. 

• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process 

• Support and/or conduct other non-technical training. 

• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue. 

• Assist dealership management with the development and execution of dealership go to market plans. 

• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies. 

• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets. 

• Ensure robust parts stocking strategy to support MS operations. 

• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.  

• Assist Dealer recruiting & retaining MS Technicians & Coordinators