Claims & Cost Specialist

•    Perform research on warranties concerns, prepare / customise warranty papers for work.
•    Review all warranty claims, administer and submit for warranty approval.
•    Monitor repair order completion for authorisation as per warranty requirement.
•    Monitor all customer inquiries and requests on warranty issues.
•    Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
•    Ensure compliance to all warranty specifications.
•    Evaluate databases and complete all data entry for warranty claims and filings.
•    Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
•    Prepare documents for all warranty audits as per OEM recommendation
•    Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
•    Maintain records of customer details and warrantor references.