Market Tire Coach

Day to Day Responsibilities: 

• Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
• Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
• Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
• Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team.
• Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
• Customer Feedback Loop: Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
• Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC), including, but not limited to, the following: 
• Adhere to all Quick Lane brand standards.
• Quick Lane Dealers’ Operating Standards, including safety and cleanliness. 
• Provide direct in-dealer training and mentoring for all RPC & MTC. 
• Quick Lane processes and programs. 
• Ensure RPC completes weekly administrative duties accurately and on time. 
• Create and deliver annual performance reviews for assigned RPC.
• Develop personal growth and performance improvement plans. 
• Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region. 
• Make recommendations to senior management. 
• Drive KPI performance in assigned market.
• Review action plans for milestone completion and identify issues/opportunities. 
• Achieve consumer experience standards as prescribed by FCSD within the assigned regions. 
• Support Quick Lane special projects and initiatives Basic Qualifications.