Aftersales Consultant (Automotive)

As an Aftersales Consultant, you will be a key contributor to the delivery of the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).

Responsibilities

• Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
• Develop and implement targeted action plans aligned to the customer's Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
• Drive improvements across key focus areas of the complete aftersales customer journey including optimisation of workshop performance.
• Utilise MSX reporting tools to monitor, track, and report against key performance indicators (KPIs), providing clear monthly performance updates.
• Design and deliver tailored training plans to dealer teams to support sustained performance improvements and long-term capability development.
• Collaborate closely with the customer and other key stakeholders to align strategy, priorities, and next steps.
• Identify and escalate non-compliant dealers to customer stakeholders where required, supporting corrective action and programme governance