FIELD PERFORMANCE SPECIALIST
Full-time Not ApplicableJob Overview
MSX International is seeking an Operations Specialist who will evaluate current dealer fixed operations, identify inefficiencies, and recommend areas for performance improvement. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to ensure the delivery of Dealer and OEM Business Plan Objectives. You will monitor dealer progress, recap actions taken, and recommend best practices to enhance customer experience. Additionally, you will track and report key performance metrics, identifying areas for improvement and celebrating successes.
Key Responsibilities:
Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
Monitor dealer progress between support actions, providing ongoing feedback and support.
Accurately document actions taken and provide recommendations from on-site support visits.
Implement best practices in customer service and sales techniques to enhance the overall customer experience.
Track and report key performance metrics, identifying areas for improvement and celebrating successes.
Collaborate with dealership management to develop and implement action plans for continuous improvement.