Parts Specialist

This part specialist will be the reference point of contact for all enquiries from the 
network and the person who coordinates their resolution, ensuring the service level 
committed with the network. 

MAIN TASKS:
Dealer network support
• Handling and resolving enquiries from the Spanish and Portuguese network 
across all channels established for this purpose.
• Enquiries on parts availability, part identification, pricing, delivery lead 
times and logistics support.
• Identifying parts through the electronic parts catalogue (EPCM).
Internal coordination
• Acting as the interface with the engineering department at HQ for the 
escalation of technical issues and improvements to the electronic 
catalogue.
Reverse flow: claims and returns
• Reviewing, approving or rejecting transport claims and returns, verifying 
compliance with the established procedure.
• Working with the national warehouse to solve delivery incidents, shortages 
and damages.
• Identifying recurring incidents and proposing corrective actions.
Operational support
• Daily use of our ERP: stock enquiries, order tracking and urgency allocation.
• Coordinating with the warehouse on the prioritisation of urgent deliveries.
• Contributing to the department's digitalisation and process improvement 
projects