Servic eLane Specialist

MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.

What Your Day-to- Day Responsibilities Include:

Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

• Assist dealers in improving LOF/MPVI cycle times to under an hour
• Meet defined metric goals for assigned dealers within a set geographic area
• Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
• Ensure dealer processes are in place to gather local competitive data
• Ensure proper Business Development Center (BDC) service department integration
• Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
• Share best practices, ideas, success stories and analysis techniques via the SDM forum
• Position requires 90% of travel time
• Complete other special assignments if necessary