E-commerce Associate - San Juan

E-Commerce Assistant

Position Summary

The E-Commerce Assistant supports the daily operations of the company’s online marketplace platforms and website. This role assists the E-Commerce team in executing campaigns, maintaining platform hygiene, coordinating reports, and addressing customer and fulfillment concerns to ensure smooth day-to-day operations.

Reports to: E-Commerce Business Development Lead

Key Responsibilities

1. Platform Operations & Hygiene

• Support daily operations across e-commerce platforms (Shopee, Lazada, TikTok, and website).

• Assist in resolving customer service issues, disputes, fulfillment concerns, and negative reviews.

• Upload and maintain accurate product information, content, and pricing.

• Monitor platform issues and escalate urgent concerns such as missing orders, delayed fulfillment, or policy changes.

2. Campaign & Platform Support

• Assist in uploading and implementing campaigns, promotions, and platform-specific activities.

• Coordinate with the Marketing team to monitor campaign execution and flag improvement areas.

• Update daily monitoring reports related to sales performance, campaign results, and basic metrics.

3. Inventory, Cost & Back-Office Coordination

• Coordinate with Finance for dispute filing, documentation, and tracking.

• Conduct regular content, price, and sales audits across platforms.

• Support product launches, SKU updates, and delisting by managing required uploads and documentation.

4. Other Responsibilities

• Assist in live commerce activities such as order processing, monitoring comments, and supporting live sellers.

• Act as a coordination point between the E-Commerce team, Fulfillment, and Finance for process implementation and improvements.

• Support other projects and initiatives as assigned.