Senior Associate, Technology & Onboarding, Business Process Outsourcing

We are looking for a Technology and Onboarding Analyst to act as a vital bridge between our operations teams and technical departments.  You will play a key role in supporting and analysing internal systems while working closely with technology, product, and operations teams. 

This is an excellent opportunity for someone with a keen interest in financial systems and a passion for improving operational efficiency through technology. 

Role and Responsibilities: 

• Onboarding of new clients into our proprietary technology, including vendor and third-party connectivity. 

• Performing detailed analysis of incoming and outgoing trade files, including documenting mapping requirements. 

• Gathering and consolidating feedback from internal operations teams to inform technology improvements. 

• Attending BPO project calls and providing relevant updates as required. 

• Helping streamline and enhance the onboarding process to ensure the swift integration of new clients. 

• Delivering training sessions to the BPO team on best practices for using our internal technology platforms.