Senior Manager, Investor Delivery

Reporting to the Director, Investor Delivery you will:

• Lead, coach, and develop a high‑performing investor delivery team, fostering engagement, accountability, and continuous improvement.
• Drive departmental initiatives, cross‑functional projects, and budget discipline to support strategic and operational goals.
• Collaborate closely with internal partners including Client Delivery, AML, Regulatory Reporting, and Banking teams to ensure seamless end‑to‑end delivery.
• Champion process and system enhancements by participating in global and local transformation initiatives, identifying opportunities to increase efficiency and scalability.
• Ensure the accuracy, quality, and timely delivery of all investor reporting in line with agreed service level agreements.
• Maintain strong operational governance by ensuring all processes comply with SOC 1 controls and relevant internal policies, with appropriate documentation and checks completed.
• Actively contribute to technology and system projects, sharing innovative ideas to enhance future processes, automation, and client experience.
• Participate in the Client Relationship Management framework, including leading or supporting regular service reviews with clients and internal stakeholders.
• Respond flexibly to ad‑hoc requests and initiatives, supporting clients, the business, and team members as required.